Refunds and Returns Policy

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other non-returnable items:
* Gift cards
* Discount voucher

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase anywhere! The returns address will be given when your refund is authorized.

In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.

If approved, your refund will then be processed and your original credit card or payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.

Then contact your bank. Posting a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us from the CONTACT page.

Sale or promotion items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

Exchanges (if applicable)

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, contact us from the CONTACT page with more details.

Dispatch

To return your product, you must contact us first.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than CHF 75.-, we recommend that you use a tracking service or insure your shipment. We do not guarantee that we will receive the returned item.

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Thank you for your understanding.

© 2023 - Natural Stone Creations